The printer fails to print after pressing the power button twice to retract the paper.

Recalibrate the printer. Note: This method will use up 1-2 labels.

  1. Power on the printer.
  2. Open the paper tray cover.
  3. Install genuine label paper. Do not remove the green sticker from the core of the roll.
  4. Close the paper tray cover and check that the indicator status is either a steady green or blue light.
  5. Click the power button to print the self-test page. The printer will automatically calibrate the printing position after printing this page.